Refund policy

We have a 15-day return policy, which means 15 days after you receive your item. 

Returns are for exchange or credit only.  

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at msb4uniquestyle@gmail.com. Please note that returns will need to be sent to the following address: 

MSB Main Street Boutique 
907 Preacher Roe Blvd 
West Plains, Mo 65775 

If your return is accepted, we will provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at msb4uniquestyle@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like personal care goods (such as bath, body, Fragerence, beauty products). Household Cleaning, room sprays,& laundry.  Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Here at MSB we understand things don't always work out! We're here to help get it right! We offer Store Credit on Returns. Please reach out to us with any questions regarding sizing, we'd love to help!

Please carefully review our Return Policy and Instructions below before sending your item back. 

Feel free to call us at  417-372-8969 Missouri Location Main Office 

email msb4uniquestyle@gmail.com with any questions. 

• All BOGO Free Orders are Final Sale.
• Any items ending in .99 are Final Sale and are not eligible for return or exchange.
• Items discounted 30% or greater will also be considered Final Sale. No exceptions.
• The term "Final Sale" means an item cannot be returned or exchanged. 
• All returns must be received within 15 business days of the original purchase date.
• Returns will be credited to the customer's account with store credit for the original purchase price of the item. Customer will then receive a code to use credit.
• Unworn, unwashed, unaltered items may be returned as long as the original tags are attached.
• Shoes must be in the original box and shipped back in an exterior protective
  poly mailer or shipping box.
• If items are returned appearing worn, with makeup, deodorant or animal hair on them, smelling of cigarette smoke or fragrances, damaged, tags not attached, shipped after the 15 business days from the order date or that are Final Sale, they will not be accepted. We will contact you to pay to ship them back to you or we will donate them to charity after 30 days. 
• Seasonal Gift Purchases: Orders placed after November 26th - Extended Return Date: Returns must be received by January 10th to receive store credit.  

• Fed Ex, UPS and USPS ships to
  Main Street Boutique
  907 Preacher Roe Blvd
  West Plains, MO 65775
  
• Shoes must be in the original box and shipped back in an exterior, protective covering or shipping box. Please DO NOT affix shipping labels to the shoebox itself.
• We are not responsible for any returns that may be lost or damaged in transit.
• All returns will be processed within 3-7 business days after receipt. You will receive an email confirmation with your store credit and code once processed.